We understand and agree that nothing in this world is permanent, and so is our customer’s plan of journey, therefore,
we have designed a cancellation policy which will help accommodate any such change in plan or mood.
We allow our customers to cancel their orders up till 1 hour before the actual pre decided delivery timings between 9am to 9pm on any working day.
In the interest of the customer’s privacy and genuineness of the cancellation, we would prefer to cancel orders only if requests come from the mobile numbers
used for order bookings along with the order ID or through registered customer user Ids.
However, if the customer is unable to access both the tools, then our team would first verify the customer through some basic questions and then process the cancellations.
Any change in order will apply cancellation of the original order, and hence a new order ID will be generated.
In the event of no show from the customer at the time of delivery, then it’ll be treated as cancelled post 2 hour cut off time and customers will not be eligible for any refund.
A SMS will be sent to the customers on the event of cancellations of orders at the mobile number shared by the customer with Zoop. In the event that no SMS is received,
customers are advised to call our help line number 9030613613 for confirmations.